Services - Professional People

1. Entry

The prospective client and interim manager make initial contact and explore the requirement sufficiently for the client to be able to decide to engage the interim manager (or not) to address the situation. This is likely to involve a ‘preliminary’ assessment of what the client thinks they want and the scope of the interim manager’s contribution. It is also likely to involve a due diligence and interview process to make sure the interim manager is the right fit for the business. Typically the entry stage takes place over one or more initial meetings and results in the interim manager’s provisional engagement.

2. Diagnosis

The interim manager researches the current situation in order to understand it, how it came about, and what the requirements of the varying stakeholders are. At this stage a more detailed understanding of ‘what the situation is’ is formed as well as approaches to address it. Differing issues or problems may come to light at this stage than initially highlighted by the client. On a ‘gap’ assignment this diagnosis may run concurrently with the handling of immediate issues. Typically the diagnosis stage will take a few days.

3. Proposal

The interim manager presents a more detailed proposal which acts as the interim assignment objectives and plan. If this differs significantly from the preliminary plans determined at ‘entry’, the solution may involve different requirements from the interim manager or possibly the ending of the assignment. It is common that this ‘proposal’ may challenge the client’s understanding of the situation, on the basis of interim manager’s expertise. The interim manager takes the responsibility to propose a solution most likely to be effective, not automatically the one originally requested. In the case of a ‘gap assignment’ such a proposal may simply outline how the interim manager will be a ‘safe pair of hands’.

4. Implementation

The interim manager takes responsibility for managing the intervention, project, or solution, tracking progress and conducting periodic feedback reviews with the client. During this stage, interim managers particularly exemplify their expertise, accountability and effectiveness. Depending on the assignment, they get as close to the situation as is necessary, whilst remaining an independent practitioner. They may be managing teams, projects, dealing with crises or transformations or simply ‘holding the fort'. Their implementation is unencumbered by company politics or culture, focused on the task in hand.

5. Exit

The interim manager, approaching the project end, ensures that objectives have been met, that the client is satisfied. This stage may involve ‘knowledge handover and training’, determining and sourcing ‘business as usual’ successors, and ‘sharing lessons learnt’ in the process. The interim manager is focused on the success of the assignment and not simply the length of their own tenure, which means that this stage can be carried out professionally and objectively. Often this will be the end of the interim manager/client relationship. Sometimes interim managers may continue to give occasional ad hoc consultancy. Sometimes the interim manager will be re-engaged on a follow-on or further assignment, starting the ‘lifecycle’ again.